Support Wiki
Support Wiki exists to provide resources that solve typical challenges that businesses face while creating or scaling customer-facing teams such as Customer Support, Customer Experience, or Customer Success. As an open-source project we
This project is modeled after the High Growth Handbook, by Elad Gil. A gap that we noticed in Elad’s book is that he skipped information about how customer-facing teams are key to scaling companies. We wanted to see a centralized resource available to anyone, so they can learn and contribute their knowledge.
Usage
As a customer support professoinal, Support Wiki is a great place to:
Share your knowledge and experience
Ask questions from other professionals
Share content and articles you've found helpful
Similar to High Growth Handbook, Support Wiki provides executives (CEO, CTO, COO, CMO, etc.) with an industry-wide perspective on a wide range of topics:
Customer Support Metrics
Scaling teams
Career planning
Contributing
Creators
This project was created by Zach Bouzan-Kaloustian with the help of the talented Karthik Rameshkumar
See the full list of contributors who have added to this project.
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